Product safety is a major issue for today’s equipment manufacturers. With lives on the line – and injury award and defense costs for product liability lawsuits totaling on average in the multi-million dollar range – there’s no room for error.
Still, of growing importance in today’s business climate is how to go to market efficiently and cost-effectively, as well as how to keep an upper hand over competitors.
At Clarion Safety, we’ve recently launched a new digital safety and management solution that not only complements your best practice warnings and labels, but brings your product to the next level in terms of safety, efficiency and customer satisfaction.
Here’s how ClarionAccess® works: in addition to your on-product warnings, Clarion Safety provides a QR code label to apply to your product. When your customer scans the QR code, it opens your personalized ClarionAccess® platform. Your custom-designed platform provides access to all of your product’s information over its lifecycle. That includes label/symbol explanations, safety training, product manuals, servicing and parts, and more.
How exactly can ClarionAccess® help solve challenges that your product safety, management, marketing and customer service teams may be facing? Here’s a look at five common areas of concern and the benefits ClarionAccess® can provide.
Product Challenge #1: Safety
When your machines or equipment operate, many potential hazards exist: from cutting, compressing, rolling or pinching to heating, sealing or packaging. A split second is all it takes for someone to put a hand where it doesn’t belong…with tragic consequences. It’s no wonder that safety and risk reduction weigh heavily on today’s product manufacturing stakeholders.
ClarionAccess® takes product safety to the next level. To start with, all safety-related information (technical manuals, safety videos, etc.) is easily and conveniently available to users in one central location. In addition to that, it allows you to provide supplementary training, including a library of the symbols used in your warnings and custom developed safety resources like video training.
Product Challenge #2: Liability
Your first and foremost goal is creating a safe product and doing everything possible to ensure its safe use.Another aspect to consider, though, is liability and your legal ‘duty to warn’. This can be brought into the spotlight in the unfortunate event of an issue or accident and resulting lawsuit. ClarionAccess® can help to support a positive position. Here’s how:
- Compliant, effective safety labels on your product: as a first step, through our assessment service, we help to review your labels to ensure they’re up-to-date with the latest standards and best practices for visual safety communication. You can trust in our track record. With 15,000+ clients and nearly 100 million signs and labels in use, zero Clarion Safety customers have had “failure to warn” or “inadequate warnings” allegations brought against them.
- Symbol meanings are explained and defined: as part of the symbol library in ClarionAccess®, your end users receive added training – supporting a greater depth of understanding – on the meaning of every symbol used in your warnings and instructions.
- Supplementary safety training is provided: in the ClarionAccess® platform, you can include product-specific, customized safety training, allowing end users to be certified in the safe use of your product.
- Document end user’s platform use and training: you’ll be able to access statistics on your end user’s use of the training information available in ClarionAccess®, including documentation of completed trainings.
Product Challenge #3: Operational
Is your company straining under costly or outdated printed product manuals? Or perhaps you’re contending with repetitive training and support issues. Those can be problems of the past. With ClarionAccess®, you can move to digital files that are easier to maintain and much more cost-effective. You can also provide immediate, convenient access to tech support and ordering information. These elements of the platform can help to save money and boost efficiency.
Product Challenge #4: Organization of Information – and Access to It
There are many pieces of information that need to be documented and available over a product’s lifecycle. ClarionAccess® makes them simple. You can house all documentation in one central, digital space, from warranties to compliance certifications like conflict materials, RoHS, Reach or UL. Plus, if you need to give end users access to a product update, whether it’s marketing-related or a recall, you’re able to push messages to users through the platform itself.
Product Challenge #5: Competitive Advantage
Are you struggling to differentiate your product from the competitors’? With ClarionAccess®, you can make your customer’s positive, seamless experience a competitive advantage that truly sets you apart. BE&SCO Manufacturing, a bakery equipment and service provider, uses the ClarionAccess® platform for their 12-18 Wedge Press pizza, tortilla and flatbread machine. The experience of their customers has been one of the benefits they’ve enjoyed. “The Clarion Safety team worked meticulously with us to design a customized and easy to implement solution that enhanced our customer experience. We couldn’t be happier with the ClarionAccess platform as it is truly invaluable,” says Seth Huerta, BE&SCO Manufacturing’s marketing manager.
Your Next Steps – Take a Tour of ClarionAccess®
Ready to see what ClarionAccess® can do for your company and products? Visit clarionaccess.com to watch our video, see in-depth features information and request your demo. And keep in mind, for existing Clarion Safety customers, we’re offering ClarionAccess® completely free of charge for your first piece of equipment or machinery. Our team is standing by to help you build a robust product safety and training platform.