Frequently Asked Questions
Below are answers to several of the most frequently asked questions about doing business with Clarion Safety Systems.
Where can I find information on pricing?
What options do I have to place a purchase order for safety signs or safety labels?
Is Clarion UL® Mark certified?
Clarion is a UL® Mark certified printer. This means that we’ve signed an agreement with UL® that gives us the authorization needed to print the UL® Mark on your signs or labels if this is something you require. How does the process work? If you are a manufacturer of a UL® certified product, you must submit a design layout of the UL® Mark to a UL® label center for review to verify that all required information is in an acceptable format. You then provide us with your UL®-stamped and approved drawing and we can print the UL® Mark on your signs or labels.
What are kits – and is this service right for me and my company?
Clarion offers complete kitting services for both standard and custom safety signs and labels. Having us produce kits of your signs and labels enables them to arrive to you so that all the labels or signs needed for a specific product or facility location arrives as one complete kit.
Here's how it works:
- You tell us the type and quantity of each item to be included in the kit’s bill of materials.
- We’ll provide you with a quotation for the kitting charge based on this information. (Minimum order quantity is 10 complete kits.)
- Once you approve the kitting order, production time is 7-10 business days for most Clarion products made from our selection of materials.
Kitting simplifies ordering and inventory management because it allows you to assign a single part number to a group of signs or labels. When you use kits, only the kit part number needs to appear on your purchase orders when ordering, and only the kit’s part number needs to be inventoried, requisitioned, and its contents installed. Using kits of safety signs and labels also helps to ensure that your installation team does not miss installing one or more labels, a mistake which can have tragic consequences. In this way, kitting can potentially improve safety and reduce your company’s liability exposure. To request a quotation for a kit, simply email all pertinent part numbers/drawings and quantities to our Customer Service Department staff. We’ll reply to go over the specifications and send you a timely quotation.
Where can I find information on your materials' specifications?
You can refer to Clarion’s material information webpage or material specification sheet for our standard selection of materials. Please know that our “standard” materials are anything but ordinary! We take pride in using 3M premium quality base materials, adhesives and overlaminates. And pigment colors that match the safety color code standards. We recognize that our choosing high quality materials may make our products more costly to produce. But their job is to protect people from harm. Using anything less than what’s needed for a given situation or environment is a mistake that could cost lives – and that’s why we’ve made this choice.
Do your printed and online catalogs represent your complete safety label and safety sign designs?
Absolutely not! Over the past 25 years, we’ve worked with tens of thousands of companies in over 180 industries to create safety sign and label designs for an incredibly wide range of hazards. The result is that we have the largest library of safety sign and label designs in the world, numbering over 100,000. So if you don’t see what you need, contact us.
What is Clarion’s minimum order quantity and minimum order value?
The minimum order quantity for an item will depend on its size. When you’re placing an order online, the minimum order quantity for any label or sign product will appear after you select a material. The minimum order value is $35. You can also contact us for any specific questions that you may have.
Do you charge sales tax?
We are required to collect sales tax on all orders shipped within the state of Pennsylvania. Tax-exempt entities must provide us with a copy of their tax-exemption certificate.
What is Clarion’s normal turnaround time for orders?
We actually produce most of our labels and signs when you order. That ensures the adhesive will be of the best quality and that your label or sign will be printed to the latest standards.
We do carry our most frequently purchased items in-stock. For these items, the turnaround time is up to one business day.
If an item is not in-stock:
- The turnaround time for standard labels is 3 to 5 business days.
- The turnaround time for standard signs is 5 to 7 business days.
For custom products, production time varies based on material and is determined after you approve the designs; however, the majority of custom items ship within 3 to 7 business days of approval.
Your delivery time will depend on the shipment method you choose.
Can I expedite the turnaround time?
For your convenience, additional options are available to fast-track your order. Specific lead times for fast-track orders, as well as fees, are quoted by our Customer Service Department staff on a per-order basis. Fast-track services typically provide a 24-hour turnaround time, depending on the type of product ordered, the timing of your request, and our production demand. Clarion fast-track services can be requested at the time of quotation or once the order has been processed. (To note: only manufacturing time is able to be expedited; ancillary services surrounding custom projects – such as purchasing a new die or foreign translations – are not included in fast-track services.) To learn more about fast-track services, and to check if your order is eligible, contact us today.
When will my order ship?
Upon completion of production (see the FAQ regarding turnaround time for orders for more information), your delivery time will depend on the shipment method that you choose and the destination address.
If you need an estimate of the delivery timeframe for your order, contact us for more information.
How will my order be packed?
After a quality control check of every sign and label, we ship all orders in sturdy packaging with extensive padding to ensure your signs and labels arrive undamaged. We have many international customers, and shipping abroad is routine. Because we seek to be a good environmental steward, we try to reduce and reuse packaging where possible.
What shipping services do you use and what do they cost?
We ship most orders by UPS ground. The charge is $9 for all packages under 3 pounds (most orders). UPS two-day is $22, and UPS three-day is $17, while UPS overnight saver (next day) is $45. Heavier packages will be billed according to weight, and oversize packages may carry extra charges. Please also note that you have the option to select “freight collect” upon online checkout. If you select this option, applicable freight charges will be applied to the account that you provide.
Can I track my shipment?
As long as you have provided Clarion with your email address, you will receive the UPS tracking code from us. If not, just call us and we will tell you where your products are. If you've placed your order online, in your online account you'll also be able to view your order status to track the shipment of your order.
How do I apply my safety labels or safety signs?
Considering the important role of your safety signs and labels, these application instructions will help you achieve a proper bond of your safety labels to your product surface and will help you effectively mount your signs to the intended surface.
Application Procedures for Adhesive Backed Products
Rigid Sign Application Instructions
What are my mounting options for facility safety signs?
For your convenience in effectively mounting your sign to its intended surface, some of our standard facility safety signs come with four corner mounting holes. For these you can purchase mounting hardware for an additional charge. For facility safety signs that do not come with mounting holes, you can purchase adhesive tabs for an additional charge.
If additional mounting options are necessary to meet your needs, please contact us.
How do I install my Escape Plan Frame Kit?
For information on how to install your Escape Plan Frame Kit, view our Installation Guide.
What is Clarion's return policy for standard and custom products?
At Clarion, we strive to ensure our customers’ complete satisfaction with our products and services. If you’re not satisfied with your purchase, please contact us so that we can provide immediate assistance. Below are our return policy guidelines and procedures:
- Returning Standard Products
All standard products are returnable for credit or replacement. Requests for returns must be made within 14 calendar days of delivery. To make a return, please call us to request a "Merchandise Return Form." The filled-out form must accompany your return.
When a Clarion standard product needs to be returned because a Clarion error occurred, such as the wrong material was used or there’s an issue with workmanship (which, we’re proud to say, is very, very rare!), a replacement order will be immediately put into process. We will give you our UPS shipping information to return the incorrect parts via UPS Ground at our expense. Replacement parts will be shipped to you via UPS Ground, again, at Clarion’s expense. If quicker delivery is needed, just let us know.
For returns that are due to a customer’s error (such as ordering the wrong item, size or quantity), a 20 percent restocking charge will be deducted from the credit issued to your account. Credit is issued for returned merchandise after we’ve received and inspected it (which we do immediately upon receipt).
- Returning Custom Products
Because orders and reorders for custom products are manufactured to meet your exact specifications, we are unable to accept their return unless a manufacturing defect occurred (such as an error in workmanship or material). If you believe such an error occurred, contact our Customer Service Department and we will be pleased to help rectify the situation. Credit will be issued for defective products as reasonably determined by Clarion.
Where is Clarion located?
Milford, PA is home to both our world headquarters (which is a green-friendly, Frank Lloyd Wright-inspired building) and our state-of-the-art production facility. The town of Milford is located roughly where the states of Pennsylvania, New Jersey and New York meet.
Our address is:
190 Old Milford Road
PO Box 1174
Milford, PA 18337
How do I reach a live person?
We have no automated telephone answering system! We tried it once and promptly abandoned it because we like to talk to you, our customers. Call between 8:00 a.m. and 5:30 p.m. ET Monday to Friday and you’ll get a real person answering the phone. You can also reach us by online live chat on weekdays between 8:00 a.m. and 5:00 p.m.
Why should I choose Clarion; what makes Clarion different from other companies?
Learn more about what makes Clarion the global leader in safety labels and safety signs.